Privacy Policy

Springs Heating & Cooling is a heating and cooling company serving Colorado Springs, CO and the surrounding areas. This Privacy Policy explains what information we collect through our website (springshac.com) and how we use it.

When you submit a contact, quote, or financing form on our website, we collect the information you provide, which may include:

• Your name
• Email address
• Phone number
• Details about your project or service request

We also automatically collect limited technical information when you visit our site, such as pages viewed, general location (city/region level), device and browser type, and how you arrived at our site. This is collected through Google Analytics.

We use the information you provide to:

• Respond to your service requests, quotes, and financing inquiries
• Schedule and perform heating and cooling services
• Communicate with you about your appointment or project
• Improve our website and understand how visitors use it

We do not sell your personal information to anyone.

Our website uses Google Analytics, which uses cookies to help us understand how visitors use the site. This information is aggregated and does not personally identify you. You can disable cookies in your browser settings, or opt out of Google Analytics using Google's opt-out browser add-on.

We share your information only with the service providers that help us operate our business, such as our email delivery provider (used to send form confirmations and notifications) and our website analytics provider. These providers may only use your information to perform services for us.

We may also disclose information if required by law or to protect our rights, safety, or property.

We keep form submissions and customer records as long as needed to serve you, maintain our business records, and meet legal obligations.

We only email or text you about heating and cooling after you ask for it, and you can stop at any time — reply STOP to a text, or use the unsubscribe link in an email. Full details are in our Marketing Policy and our SMS Policy.

Springs Heating & Cooling will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms

You may ask us to update or delete the personal information we hold about you by contacting us using the details below. Please note we may need to keep certain records for legal or business purposes.

Our website and services are not directed at children under 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page shows when it was most recently revised.

If you have questions about this Privacy Policy or your information, contact us:

Springs Heating & Cooling
Colorado Springs, CO
Phone: (719) 235-3779