Marketing Policy

We only contact you about heating and cooling. You choose whether we email or text you, and you can stop at any time with one reply or one phone call. We never sell your contact information.

• Service messages: appointment confirmations, arrival updates, invoice and warranty follow-ups
• Maintenance reminders: seasonal notices that your furnace, AC, or humidifier is due for a tune-up
• Quotes and financing: answers and follow-ups on a request you started
• Occasional offers: seasonal specials or new services, only if you asked to hear about them

We send marketing emails or texts only after you give us permission — by submitting a form on this website and asking for updates, signing up for maintenance reminders, joining a membership, or telling us verbally that you would like to hear from us. Buying service from us does not automatically enroll you in marketing.

• Email: click the unsubscribe link at the bottom of any email we send, or reply to the email and ask us to remove you
• Text: reply STOP to any text from us
• Phone: call (719) 235-3779 and ask to be taken off marketing lists
• In person: tell your technician or office staff and we will update your record

We apply requests as soon as we reasonably can, usually within a few business days. Stopping marketing does not stop messages about an appointment, estimate, or job you already have with us.

We contact people by phone about a request they made, an appointment they booked, or an existing business relationship. If you would rather we never call you for marketing, tell us and we will note it on your account. You may also register with the National Do Not Call Registry.

Most customers hear from us once or twice a year — a spring AC reminder and a fall furnace reminder. If you ask for quotes or offers, you may hear from us more often while that request is open.

We do not sell, rent, or trade your name, email, phone number, or address. We share it only with the providers that help us operate — our email delivery service and our website analytics — and only to perform services for us. Details are in our Privacy Policy.

Message and data rates may apply, and carriers are not responsible for messages. Full opt-in, opt-out, and carrier disclosures are in our SMS Policy.

Our marketing is not directed at children under 13, and we do not knowingly send marketing to children.

We may update this policy from time to time. The "last updated" date at the top of this page shows when it was most recently revised.

Questions about the messages you receive? Contact us:

Springs Heating & Cooling
Colorado Springs, CO
Phone: (719) 235-3779